The HSE continues to recruit clinical and non-clinical Contact Tracers as part of its COVID 19 Contact Management Programme which is a critical part of the HSE’s response to the COVID 19 pandemic.
The Contact Tracing team notify patients of their COVID-19 test results, and, where necessary carrying out contact tracing to help limit the further spread of COVID 19. This happens through a series of three separate telephone calls with patients.
Call 1: Inform the person that they have COVID 19 and provide information to them on how to protect themselves and others. Call 2: Collect information about people they have been in close contact with to identify those who are at risk of infection. Call 3: Close contacts are then called and given advice on what to do if they become unwell or develop symptoms. This can help to stop the spread of the virus.
The Contact Tracing Teams include those with a clinical background and those with a non-clinical background.
Clinical Contact Tracers undertake the more complex work and we are currently recruiting those with experiences and qualifications in the following areas: medicine, nursing, pharmacy, speech and language therapy, occupational therapy, counselling, psychology, dietetics, medical social work, podiatry, paramedics, physiotherapy, radiation therapy etc.
Key Skills required for all Contact Tracers
Enhanced communication skills and telephone manner
Ability to compassionately empathise with the patient’s experience
Ability to remain calm while under pressure
Ability and willingness to work autonomously with minimal supervision
Attention to detail and commitment to maintaining the confidentiality required
An ability to input data in the HSE’s Contact Tracing software (training provided)
If you are interested in other roles outside of direct contact tracing, but within the Contact Management Programme (CMP) and its Contact Tracing Centres (CTCs), please also apply below.
We will keep your details on file should other positions become available in the future.