You will work as part of the COVID-19 Contact Management Programme (CMP) to notify patients of their COVID-19 test results and, where necessary, conduct contact tracing.
The purpose of your role is to ‘flatten the curve’ by quickly informing patients of their COVID-19 test result, and in the case of a positive diagnosis, identifying those with whom they have been in close contact.
When a positive result is received for a person who has been tested for Covid-19, telephone-based Contact Tracers undertake 3 calls:
Call 1: Inform the person that they have COVID 19 and provide information to them on how to protect themselves and others. Call 2: Collect information about people they have been in close contact with to identify those who are at risk of infection. Call 3: Close contacts are then called and given advice on what to do if they become unwell or develop symptoms. This can help to stop the spread of the virus.
Contact tracing jobs – what are the key skills required?
Those with clinical experience and qualifications are needed for this key COVID-19 work.
Examples include individuals with experience and qualification in the following areas: medicine, nursing, pharmacy, speech and language therapy, occupational therapy, dietetics, medical social work, podiatry, paramedics, physiotherapy, radiation therapy etc.
Enhanced communication skills and telephone manner
Ability to compassionately empathise with the patient’s experience
Ability to remain calm while under pressure
Ability and willingness to work autonomously with minimal supervision
Attention to detail and commitment to maintaining the confidentiality required
An ability to input data in the HSE’s Contact Tracing software (training provided)
If you are interested in other roles outside of direct contact tracing, but within the Contact Management Programme (CMP) and its Contact Tracing Centres (CTCs), for example, a clinical lead role in a CTC for the purposes of clinical advice and support to active contact tracers, please also apply below.
We will keep your details on file should other positions become available in the future.