Call Taker- Emergency Services

Full Time // Dublin 24Salary: €23121 - €23121


Call Takers - National Ambulance Service, Dublin

Call Takers required for a number of temporary assignments with emergency services provider based in Dublin 24.

Vacancies exist in Ambulance Command and Control Centre, in both the emergency call taker service as well as the Intermediate Care / Patient Transport Service
These positions will commence on Tuesday 5th June which involves a 14 week training program. Attendance and availability for same are mandatory.

The Role:
Ensure compliance with Standing Operational Procedures and foster good working relationships within the Control Centre
Maintain agreed response cover in the region
To ensure that all requests for EMS and ICS are dealt with appropriately with particular emphasis on can do approach ensuring the best outcomes for all patients and clients.
To achieve emergency activation and response times standards
In line with the PHECC EMS Dispatch Standard, comply with all call categorisation as determined by a Medical Priority Dispatch System.
Provide appropriate Pre arrival and post dispatch instructions in response to AS1 calls in a prompt and timely manner.
To comply with AQUA Audit on personal and Centre performance
To ensure compliance with Standing Operational Procedures and foster good working relationships within the Control Centre
To operate alternative referral pathways systems focussed on providing a more appropriate service to patients other than an ambulance or attendance at an Emergency Dept.
Be responsible for the effective and efficient pre planning of routine patient transport and associated transport schedules
Mobilise and brief as appropriate Ambulance Crews, Intermediate Care Operative crews, health services (hospital and community based) and other agencies as required
Liaise with non-health service agencies as required
Provide appropriate pre - arrival and post - dispatch instructions in response to calls in a prompt and timely manner

The Person:
Excellent PC and IT skills
Excellent communication and interpersonal skill
A basic typing speed of at least 30 wpm by touch typing
Qualification as an Emergency Medical Technician is desirable, but not essential
Available to commence on 5th June 2018

To be considered for this role please forward a copy of your CV to or call Brian on 01 482 5352

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