Call Taker – emergency services

Temporary // Tallaght, Dublin 24Salary: €0.00 - €24.97


Call Takers - National Ambulance Service, Dublin

Cpl Healthcare in partnership with the National Ambulance Service are recruiting for a number of Call Takers for a temporary assignments commencing on 27th September with interviews in September.

Vacancies exist in Ambulance Command and Control Centre, intermediate care service with further training to work in emergency services.

The main purpose of the Intermediate Care Service is to provide inter hospital and inter-facility transfer of patients in order to support the Acute Hospitals planning/bed management and discharge policies.
Pre-hospital emergency care is delivered by our Advanced Paramedics and Paramedics in emergency ambulances

An extensive training program of will be provided. Attendance and availability for same are mandatory.

The Role:
The Emergency Medical Call Taker (EMCT) is responsible for the efficient and effective call taking of Emergency, Intermediate Care and related calls and requests in order to meet service users’ needs in a timely manner and within the framework of policies, procedures and guidelines.

Duties of the role include:
•Ensure compliance with Standing Operational Procedures and foster good working relationships within the Control Centre
•Maintain agreed response cover in the region
•To ensure that all requests for Emergency Medical Services and Intermediate Care Services are dealt with appropriately with particular emphasis on can do approach ensuring the best outcomes for all patients and clients.
•To achieve emergency activation and response times standards in line with the PHECC EMS Dispatch Standard, comply with all call categorisation as determined by a Medical Priority Dispatch System.
•To comply with AQUA Audit on personal and Centre performanceT
•Operate alternative referral pathways systems focussed on providing a more appropriate service to patients other than an ambulance or attendance at an Emergency Dept.
•Be responsible for the effective and efficient pre planning of routine patient transport and associated transport schedules
•Mobilise and brief as appropriate Ambulance Crews, Intermediate Care Operative crews, health services (hospital and community based) and other agencies as required
•Liaise with non-health service agencies as required
•Provide appropriate pre - arrival and post - dispatch instructions in response to calls in a prompt and timely manner

The Person:
Excellent PC and IT skills
Excellent communication and interpersonal skill
A basic typing speed of at least 30 wpm by touch typing
Qualification as an Emergency Medical Technician is desirable, but not essential

Available to commence on  27th September 2021.

Please forward a copy of your CV to or call Brian on 01 482 5421 for a job spec and further information.

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Tallaght, Dublin 24
€0.00 - €24.97
Employment type:
Accident And Emergency,Call Taker,Dublin 24,Emergency,Emergency Call Taker,Emergency Care,Emergency Jobs,Emergency Services,Tallaght

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